Contact support

For anything that isn't covered in these docs, open a support request.

What to include

Always send these — without them we can't help quickly:

1. Store URL — https://yourstore.myshopify.com or your custom domain
2. Page URL where the issue is visible
3. Browser & device — Chrome 121 / iPhone 14, etc.
4. Steps to reproduce — short, numbered
5. Screenshot or screen recording — best is a 10-second screen recording showing the bug
6. Theme version — Shopify admin → Online Store → Themes → click theme → version number visible at top

Optional but helpful

• Theme preview link — Shopify admin → Theme Library → Actions → Preview → copy the URL. Lets us see your config without admin access.
• Console errors — Right-click → Inspect → Console tab → screenshot any red errors.

What we don't cover

• Custom development work — code changes beyond settings + Custom CSS
• Third-party apps — even if they break the theme, the app vendor owns their integration
• Shopify platform issues — checkout, payments, taxes, shipping — these go to Shopify support directly

For custom dev requests, reach out separately — we can refer to a partner studio.

Response time

We aim for 48-hour first response (business days). Critical bugs (storefront broken, checkout failing) get priority.